Archive for the ‘Professional Services’ Category

Managing High-Powered but Short-Lived Projects

Monday, July 5th, 2010

Warning:  this post is interesting but a little self-serving!

In the Feb. 25, 2010 issue of the Economist Magazine, an article entitled “Joining the queue” about recruiting firms stated:

“. . . Manpower [Inc.] is increasingly having to . . . help recruiters . . . manage high-powered but short-lived projects. Companies are putting together many more ad hoc teams often connected virtually around the world, notes Mr Joerres [CEO of Manpower Inc.]. “Perhaps only 20% of a team will be on the full-time staff,” he says, “so they need a much more on-demand talent spigot . . .”

I’m not an HR expert but it seems to me that “on-demand” talent is an idea whose time has come for a few reasons:

  1. Many companies coming out of the recession remain intentionally lean as a hedge against future uncertainty. This presents an obstacle to tackling new opportunities.
  2. An aging (i.e. retiring) workforce means that the depth of experience required to manage high-powered, business critical projects is in short supply.
  3. Communications and collaboration technology makes it increasingly easy to knit together project teams of internal and external resources stretching across large geographic areas.

Most managers are familiar with hiring contractors to provide more “horsepower” for project delivery. This has long been a common practice in the IT industry. However as the HR issue has shifted from a shortage of workers to a shortage of experience and talent, more companies are engaging experienced outside consultants to provide leadership for projects as well as coaching for internal resources.

Consultants that provide hands-on management services can overcome the “experience gap” and get important projects off the ground without the need for a long term employment commitment. An added benefit is that a company’s middle management receives training and development during project implementation. These employees recognize that coaching from a senior consultant is an investment in their professional development which helps with the retention of top talent.

The conclusion? Resourceful companies don’t let a lack of resources become an obstacle to achieving business objectives!

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Projects or Proposals? Which Ones Get the Resources?

Friday, April 23rd, 2010

Competing demands on resources to support both new business opportunities and ongoing project deliveries can be a significant challenge for professional services firms, especially during periods of business growth.

As a senior delivery manager, have you ever wondered how to complete all of those proposals in time while maintaining current project schedules? Do you live in fear of not being able to deliver all of the new business successfully if you win too many bids? This dilemma faces professional services organizations of every size and stage of growth sooner or later.

Resource management must be carefully planned to ensure client satisfaction as well as that of the company stakeholders. In my first professional services sales role many years ago, I was once told not to worry about how we would deliver the business I won, since project delivery was someone else’s problem. It was later in my career as a delivery manager that I came to appreciate the complexity of resource management and growth planning, along with its impact on the bottom line.

Senior management including sales, delivery, human resources and finance all need to be in alignment on the company’s resource planning and execution approach to mitigate the risk of under-performing project deliveries or mediocre proposals. Holding regular cross-functional resourcing meetings and matching the hiring funnel to the sales funnel are key elements of a successful resource management strategy. Customer satisfaction is earned through the consistent delivery of project commitments, which leads to the coveted follow-on business opportunities that all professional services firms cherish.

So as your company plans for growth in the coming year, consider adding this topic to the agenda of your annual planning session and be prepared for the success that is coming!

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